Shipping Policy

This policy applies to tangible products sold by HolyWord.online / Scriptura House, including printed books, study prints, posters, apparel, mugs, gifts, and merchandise.

Digital Products Do Not Ship

Digital books, downloads, memberships, courses, app access, and other intangible products are delivered electronically and do not include physical shipping unless a physical format is separately purchased.

Order Processing

Physical products may be printed, packed, or fulfilled by a third-party print-on-demand, publishing, or merchandise provider. Processing time varies by product and provider. Estimated processing and shipping details will be shown at checkout or in the order confirmation when available.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address. If you notice an error, contact support immediately. Address changes may not be possible after a fulfillment provider begins processing the order.

Shipping Costs

Shipping costs, taxes, and delivery options are calculated at checkout when a physical product is offered. Digital-only orders do not include shipping charges.

Tracking

When tracking is available, tracking information will be sent by email or shown through the checkout or fulfillment provider. Some low-cost or provider-specific shipping methods may have limited tracking.

Lost, Delayed, Or Damaged Shipments

If a shipment is delayed, lost, damaged, or marked delivered but not received, contact support with your order number and delivery details. We will review the issue with the fulfillment provider and help determine the next step.

Returns

Physical returns are governed by our Refund Policy. Contact support before mailing a return.